1. Who This Policy Applies To

In this policy:

• Subscribers are our customers who use flowOne services.

• Customers are the end-users or clients of our Subscribers.

• Staff refers to team members to whom Subscribers grant access.
  Together, all these individuals are referred to as Users.

2. Information We Collect

a. Personal Data You Provide

We collect information necessary to deliver a safe, smooth, and efficient experience, including:

• Contact Information
  Name, email address, phone number, physical address, company details.

• Billing Information
  Credit card details, bank account information, or applicable online payment details.

• Identity Information
  Government-issued identification numbers (e.g., PAN, Aadhaar, passport), when required by applicable law or for verification.

• Account & Communication Data
  Information you provide when creating an account, filling forms, contacting support, or interacting with us.

Subscribers may also enter personal information about their Customers or staff while using our services.

Providing personal information is optional, but certain features may require it.

3. Cookies & Tracking Technologies

flowOne uses cookies and similar technologies to:

• Improve user experience

• Enhance site performance

• Analyze usage patterns

• Track marketing effectiveness

• Deliver interest-based content

We may also partner with trusted advertising and analytics providers who use cookies, web beacons, and similar tools.

You may control cookies via your browser settings, though disabling cookies may impact certain site features.

4. Automatically Collected Information

When you visit our site, we automatically collect technical information, including:

• IP address

• Browser type and language

• Device identifiers

• Browsing actions and patterns

This helps improve security, performance, and service optimization.

5. How We Use Your Information

Your personal information helps flowOne deliver and improve our services. We may use it to:

• Provide and manage flowOne services

• Resolve support, billing, or technical issues

• Process payments

• Personalize your experience

• Detect and prevent fraud, misuse, or security threats

• Send service-related notifications and updates

• Provide marketing or promotional communications (you may opt out anytime)

• Improve our content, products, and user experience

flowOne also uses information to support communication services provided through third-party platforms such as Twilio.

6. How We Protect Your Data

We use strong administrative, technical, and physical safeguards to protect your data, including:

• SSL encryption

• Secure storage practices

• Access controls

• Regular auditing and monitoring

While we strive for maximum security, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

flowOne does not knowingly collect information from individuals under age 16.
If you believe a minor has provided data to us, contact us at admin@flowone.in, and we will take appropriate action.

8. When We Share Your Information

flowOne does not sell or rent your personal information.

We may share data under these circumstances:

a. With Subscribers & Customers

Information entered into the system may be shared with authorized individuals based on subscriber-controlled permissions.

b. Payment Processing

Payment data may be shared with trusted payment gateways (e.g., credit card processors). flowOne does not store sensitive payment details unless explicitly enabled by the subscriber.

c. Service Providers

We may share data with third-party vendors who support our operations, such as:

• Hosting providers

• Customer support systems

• Twilio communication services

• Analytics and security providers

These partners may access personal data only to perform their services for flowOne.

d. Legal Requirements

We may disclose data to comply with:

• Court orders

• Legal obligations

• Law enforcement requests

• National security requirements

e. Business Transactions

In case of a merger, acquisition, or restructuring, your information may be transferred as part of the transaction.

9. Third-Party Data Handling

flowOne processes third-party personal data on behalf of Subscribers.
We do not own or control such data.

Requests to access, correct, or delete such information should be directed to the Subscriber who controls that data.

10. Data Retention

We retain personal information for as long as necessary to:

• Provide services

• Meet legal requirements

• Resolve disputes

• Enforce agreements

11. User Choices

You may:

• Update or correct your information

• Request deletion of your data

• Opt out of promotional emails

• Adjust cookie preferences

For any of these requests, email admin@flowone.in.

12. Blogs & Forums

If flowOne provides public blogs or forums, information you share may be visible to others.
To request removal of posted information, contact admin@flowone.in.

13. Links to Other Websites

Our website may include links to external websites with independent privacy practices.
flowOne is not responsible for their content or policies.

14. International Data Transfers

If flowOne processes or transfers personal data outside India, we do so in accordance with:

• Applicable data protection laws

• Contractual safeguards

• Industry best practices

This may include compliance with international frameworks where required.

15. Changes to This Policy

flowOne may update this Privacy Policy occasionally.
We will notify you of material changes through email or website notifications.

16. Contact Information

flowOne – Corporate Office
Flat No. 501, 5th Floor
Shyam Chabbras Vihar Apartments
H. No. 9-1-66 to 68, Sarojini Devi Road
Secunderabad, Hyderabad – 500003
Telangana, India

Email: admin@flowone.in
Phone: +91 88868 56659