At flowOne, we are committed to safeguarding your data. This policy explains your rights, our practices, and how we secure communication workflows—including those powered by Twilio. This policy also covers information processed when you connect third-party accounts (such as email providers) to use FlowOne features.
Transparency. Security. Trust.
Last Updated: August 18, 2026
Transparency. Security. Trust.
Welcome to flowOne (“flowOne”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently.
This Privacy Policy explains how flowOne collects, uses, shares, and safeguards personal information when you visit our website, use our products or services, or interact with us in any way. flowOne also provides communication and automation services powered by platforms including Twilio, and this policy covers how such data is processed.
By accessing or using our website or services, you agree to this Privacy Policy.
In this policy:
Together, all these individuals are referred to as Users.
We collect information necessary to deliver a safe, smooth, and efficient experience, including:
Subscribers may also enter personal information about their Customers or staff while using our services.
Providing personal information is optional, but certain features may require it.
flowOne uses cookies and similar technologies to:
We may also partner with trusted advertising and analytics providers who use cookies, web beacons, and similar tools.
You may control cookies via your browser settings, though disabling cookies may impact certain site features.
When you visit our site, we automatically collect technical information, including:
This helps improve security, performance, and service optimization.
Your personal information helps flowOne deliver and improve our services. We may use it to:
flowOne also uses information to support communication services provided through third-party platforms such as Twilio.
We use strong administrative, technical, and physical safeguards to protect your data, including:
While we strive for maximum security, no method of transmission over the internet is 100% secure.
flowOne does not knowingly collect information from individuals under age 16.
If you believe a minor has provided data to us, contact us at admin@flowone.in, and we will take appropriate action.
flowOne does not sell or rent your personal information.
We may share data under these circumstances:
Information entered into the system may be shared with authorized individuals based on subscriber-controlled permissions.
Payment data may be shared with trusted payment gateways (e.g., credit card processors). flowOne does not store sensitive payment details unless explicitly enabled by the subscriber.
We may share data with third-party vendors who support our operations, such as:
These partners may access personal data only to perform their services for flowOne.
We may disclose data to comply with:
In case of a merger, acquisition, or restructuring, your information may be transferred as part of the transaction.
flowOne processes third-party personal data on behalf of Subscribers.
We do not own or control such data.
Requests to access, correct, or delete such information should be directed to the Subscriber who controls that data.
We retain personal information for as long as necessary to:
You may:
For any of these requests, email admin@flowone.in.
If flowOne provides public blogs or forums, information you share may be visible to others.
To request removal of posted information, contact admin@flowone.in.
Our website may include links to external websites with independent privacy practices.
flowOne is not responsible for their content or policies.
If flowOne processes or transfers personal data outside India, we do so in accordance with:
This may include compliance with international frameworks where required.
flowOne may update this Privacy Policy occasionally.
We will notify you of material changes through email or website notifications.
If you connect a Google account (including Gmail) to FlowOne, we access Google user data only with your OAuth consent, and only to provide the FlowOne features you use.
We use Google user data to sync and display mailbox content, extract business information from messages and attachments, and send email on your behalf when you initiate send or reply in FlowOne. We do not sell this data, use it for advertising, or use it to train or improve generalized AI or machine learning models.
Connected-account content may be processed by our subprocessors (including hosting, storage, OCR, and AI inference providers) solely to provide these features.
The use of raw or derived user data received from Google Workspace / Gmail APIs will adhere to the Google User Data Policy, including the Limited Use requirements.
You can disconnect the integration in FlowOne or revoke access in your Google Account permissions at any time.
flowOne – Corporate Office
Flat No. 501, 5th Floor
Shyam Chabbras Vihar Apartments
H. No. 9-1-66 to 68, Sarojini Devi Road
Secunderabad, Hyderabad – 500003
Telangana, India
Email: admin@flowone.in
Phone: +91 88868 56659
